- In which countries can you buy online?
- Our online store is currently available for orders in Spain, excluding the Canary Islands, Ceuta and Melilla. We are working so that soon you can buy from any country in the world.
- Will I receive the same product that I see in the photo?
- Yes, although it may happen that in some models there is a difference in color due to the resolution of your computer monitor.
- Do you restock items when the "out of stock" message appears?
- Yes, our stock is continuously replenished .
- Is it possible to receive news via email?
- Yes, we frequently send information to the contacts in our database.
- Can I unsubscribe from news?
- Yes, at any time you can unsubscribe from our database. To do this, you must notify us by email to ;info@regrown.com.
- How can I make sure I have made my purchase correctly?
- Once the purchase is made, we will send you a confirmation email. If you have not received it, please contact us, preferably via email at ;info@regrown.com.< /dd>
- Where is my order?
- At the moment we do not have an order tracking section. But you can make your query with the tracking number that we provide you and the URL of the corresponding courier company.
- Can I remove an item from my order?
- Yes, as long as you have not received it or it has been sent.
- Can I cancel my order?
- Yes, as long as you have not received it or it has been sent.
- What do I do if I don't receive all the items in my order?
- Check your email to see if we have sent you a message informing you that one of the items included in your order could not be shipped. In this case, we will refund the amount corresponding to said item in the same payment method used in the purchase.< /p>
- What should I do if a defective/wrong item arrives?
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If you receive a product with a defect or different from the one purchased, you must contact us, preferably via email at info@regrown.com and you will receive a response.
Check your email to see if we have sent you a message informing you that one of the items included in your order could not be shipped. In this case, we will refund the amount corresponding to said item in the same payment method used in the purchase.
- How can I pay for my purchases in the virtual store?
- You can pay for your purchases with Visa, MasterCard, Visa Electron and PayPal.
- How much does shipping cost?
- Free shipping .
- What is the delivery time?
- Orders have a term of 1 to 4 working days.
- Is it safe to buy through the Web?
- At& nbsp; www.regrown.com we guarantee the security of your purchases over the Internet, since we use secure payment systems from financial institutions.
- Can I exchange or return items? How? Ordinary return:
- The Customer has the right to withdraw from the purchase and return the purchased product (s) without the need for justification, within a period of 15 calendar days from the date of receipt. In the event that the products that make up your confirmed order are delivered separately, on different dates, for return purposes, the date of receipt of the last product will operate. To exercise the right of withdrawal, the client must notify their decision via the following email to:& nbsp;contacto@regrown.com . Once the product(s) has been received, TACOS DEL MEDITERRÁNEO will verify its good condition, if a return has been requested, it will proceed to reimburse the amount in the same payment method used in the purchase.
- How can I contact Customer Service?
- You can contact us through our email info@regrown.com or through our telephone number 660 235 008.
- Can I change my data once I have paid for the order?
- No, once the order has been paid, the data is sent to the transport agency. You can call the courier company to manage the data change.
